GENERAL SALES CONDITIONS
Article 1 – Purpose
These General Sales Conditions (hereinafter "GSC") aim to define the terms and conditions under which: The company LES CANTINIERES (trading under the name VERT LAVANDE) (hereinafter the "Establishment"), a simplified joint-stock company with a capital of €2,000, registered with the Rodez Trade and Companies Register under number 838 218 097, whose registered office is located at impasse Raymond Fournier, 12370 Belmont-sur-Rance (hereinafter the "Campsite") Offers the rental of accommodation and pitches to customers in the Campsite.
Article 2 – Application and acceptance of the general sales conditions
Any booking of a stay at the Campsite implies the unreserved acceptance by the customer of all of these GSC. The customer acknowledges having read the GSC prior to any reservation of stay, for himself and for any accompanying person. This acceptance consists of, for a reservation on the campsite's website (www.), ticking a box related to the following mention "I acknowledge having read and accepted the GSC" and for any reservation on-site or by phone, the customer acknowledges having received a copy of the GSC with his booking documents. These GSC and the booking documents transmitted to the customer form a contractual whole between the customer and the Establishment. The GSC may be modified at any time and without notice. These modified GSC will only be applicable to reservations made after their modification.
Article 3 – Description of the stay offer
The customer is invited to refer to the detailed description on the Campsite's website to know the different accommodations and pitches offered and options to subscribe to. The customer can request additional information from the Establishment by phone (06.79.65.61.91) or by email (email@example.com).
Article 4 – Stay prices
The prices and tariff information published on the Camping website or in commercial brochures are subject to printing errors or omissions. Only the rates listed on the booking confirmation are contractual. All prices are displayed in euros, all taxes included (VAT), excluding reservation fees (€20 in high season), options (cleaning, equipment rental, etc.), and tourist tax. Any subsequent modification of the applicable VAT rate occurring between the time the rates were determined and the invoicing of the stay will result in a corresponding modification of the VAT-inclusive price, which the customer accepts without reservation. The amount of the tourist tax is due in addition per day for any person over 18 years old. The customer is invited to refer to the descriptions of the pitches and accommodations to find out what is included or excluded from the price of the stay.
Article 5 – Booking and Payment of the Stay Price Article
5.1 – General Booking Obligations
To book a stay, the customer must be of legal age and have legal capacity. The Establishment reserves the right to refuse minors who are not accompanied by an adult. The customer acknowledges that any reservation of a stay is nominative and personal. Therefore, the reservation of a stay cannot be transferred or sublet. The customer must be registered as a participant in the stay and actually participate in the stay. The customer must provide the Establishment with all the necessary information indicated in the reservation contract and guarantees the accuracy and truthfulness of the information provided. The Establishment cannot be held responsible for inaccurate information transmitted by the Customer. The Establishment has the right to refuse the reservation of a customer in case of:
- Dispute existing with this customer;
- Total non-payment of the stay 30 days before its start. Partially paid sums by the customer will be refunded by check within 30 days following the refusal of the reservation. The deposit paid cannot be refunded, it will be retained by the Establishment as compensation. The security deposit check for the reservation of the accommodation, uncashed, will be destroyed by the Establishment;
- A group of participants whose number would exceed the maximum capacity of the Camping, pitch or accommodation, for reasons of safety and insurance.
In the case where more than three accommodations are reserved by the same customer or by different customers but with common links and traveling together to the same Camping and on the same dates of stay, the reservation is considered as a group reservation requiring the prior agreement of the Establishment. The latter will verify the availability and compatibility of such a request with the occupation of the Camping.
Article 5.2 – Reservation Terms of the Stay
The customer has the possibility to book a stay: on the Camping website (www.vertlavande.com), by phone (06.79.65.61.91), on site. In case of reservation on the website: the customer is redirected to a booking platform allowing him/her to fill in all necessary information. In case of reservation by phone and on site: the customer must return the signed reservation contract within 10 days. After this period, the reservation will not be confirmed. In case the desired stay is unavailable for the customer, he/she will be informed as soon as possible and a substitution proposal will be made by the Establishment (including reimbursement by check within 30 days or replacement solution).
Article 5.3 – Payment Terms of the Stay
On the website of a campsite, the following modes of payment are available for the customer to pay for their stay: credit card, bank transfer, cash, cheque, and holiday vouchers (sending them as "registered value" is recommended. The establishment declines any responsibility in case of loss or theft of holiday vouchers during their delivery).
If the booking is made more than 30 days before the start of the stay: a deposit of 30% of the price of the stay, plus €20 booking fee during high season and possibly the amount of cancellation insurance, must be paid on the day of booking. The balance of the stay must be paid no later than 30 days before the customer's arrival at the campsite. In the absence of full payment within the specified time limit, the establishment will automatically cancel the booking without any recourse for the customer and will keep, as compensation, the sums already paid.
If the booking is made less than 30 days before the start of the stay: the full amount of the stay, plus €20 booking fee during high season and possibly the amount of cancellation insurance taken out, must be paid on the day of booking by credit card or cash for customers booking on-site at the campsite.
For all stays of less than 5 days: the full amount of the stay, plus €20 booking fee in July/August and possibly the amount of cancellation insurance taken out, must be paid on the day of booking by credit card or cash.
The customer is reminded that cash payments are accepted within the legal limit allowed.
The customer will receive an email confirming full payment and final booking of the stay.
For any accommodation booking, a deposit of €300 will be requested from the customer, who must send it by cheque to the establishment within 10 days of the booking date. This cheque will not be cashed and will be returned to the customer at the end of their stay after the check-out. In case of proven damage to the accommodation or to the campsite, the establishment reserves the right to retain all or part of the deposit.
Article 5.4 – Specific provisions for certain bookings
The establishment offers cancellation insurance that can be taken out when booking the stay. This insurance allows the customer to obtain a refund of the cancellation fees for their booking in the event of an event preventing their departure, or for the nights not consumed on their stay in the event of an event delaying their arrival or shortening their stay. The customer is invited to refer to the general conditions of the aforementioned insurance, available on request to the establishment. When the customer has taken out cancellation insurance, the full amount of the insurance must be paid at the time of booking the stay.
Article 6 – Responsibilities
Article 6.1 – Customer Responsibilities
The customer and their companions undertake to use the equipment, facilities and premises of the campsite in accordance with their purpose and in a reasonable manner.
At the end of the stay, the customer undertakes to leave the accommodation or pitch in good condition and in the same condition as when they arrived.
Any damage, loss or destruction of the furniture elements in the accommodation, pitches and premises made available to the customer and their companions automatically engages the liability of the author. As a result, the establishment reserves the right to retain all or part of the deposit. In addition, the customer is personally responsible for all damages, losses, damages, disturbances or nuisances caused by them and/or their companions.
The customer and their companions acknowledge having read and accepted the internal rules of the campsite and undertake to comply with them. Failure to comply with these internal rules may engage the civil and/or criminal liability of the customer.
In case a client or any of their companions cause trouble or nuisance to other clients, or cause significant damage to the Camping facilities, the establishment reserves the right to immediately terminate the client's stay without any compensation, refund, or prejudice to any compensation claim that the establishment may file against them.
The establishment also reserves the right to terminate the client's stay if an abusive occupation of the accommodations and pitches is found (number of occupants exceeds the authorized capacity). The client will not be entitled to any compensation or refund.
After being authorized by the establishment, visitors may be admitted to the camping site between 8 a.m. and 10:30 p.m. and remain under the responsibility of the client who receives them. A fee will be due for each visitor over 2 years of age and whose presence at the Camping site exceeds 2 hours. The visitor must comply with the Camping site's internal regulations. In case of non-compliance with these provisions, the establishment reserves the right to dismiss the visitor(s).
The establishment accepts the presence of only one small-sized pet per client in the Camping site. If the pet is a dog, it must not belong to the 1st and 2nd category as defined by the legislation in force on the day of booking. The pet remains under the client's responsibility during the stay, and the client must comply with the Camping site's internal regulations (including presenting an up-to-date vaccination booklet, keeping the pet on a leash, supervision, authorized and prohibited areas). The client is informed that the establishment reserves the right to refuse access to the pet that does not meet the aforementioned conditions.
Article 6.2 – Establishment's Responsibilities
The establishment's responsibility cannot be engaged in case of:
- Theft, loss, damage, or degradation of the client's personal belongings during or after the stay. The client is solely responsible for the surveillance of their personal belongings;
- Failure or shutdown of the Camping site's technical equipment, failure or temporary or definitive closure of certain installations of the Camping site when they are beyond the establishment's control;
- Temporary measures taken by the establishment to limit access to certain installations when they are necessary to comply with safety standards or periodic maintenance work;
- Damages caused or suffered by clients' vehicles parked and circulating inside the Camping site, even if they have been authorized to enter it;
- In low season, the establishment reserves the right to modify or remove certain installations, facilities, services, and entertainment provided.
The establishment cannot be held responsible, unless there is a legal provision to the contrary, for any third-party fault. The establishment cannot be held responsible for any indirect damages resulting from these terms and conditions, loss of operation, loss of profit, loss of opportunity, damages or expenses of any nature whatsoever. For all stages of accessing the Camping site's website, the booking process, and post-booking services, the establishment only has an obligation of means. The illustrations of accommodations or pitches on the Camping site's website are given for indicative and illustrative purposes only.
Article 7 – Withdrawal, Modification, and Cancellation of the Stay
Article 7.1 – No Right of Withdrawal
In accordance with Article L221-28 of the Consumer Code, the client is informed that no withdrawal period applies to the booking of accommodation or a pitch.
Article 7.2 - In Case of Stay Modification
The client may request a modification of their stay (duration, dates, and/or type of accommodation or pitch) by written request sent to the establishment by mail or email. Any modification request will be analyzed according to the rates in force on the day of the modification request. The rate supplement will be due immediately.
Any request for a reduction in the length of stay will be considered as a partial cancellation and will be subject to the cancellation terms of a stay under Article 7.3 of the general terms and conditions (GTC). The Establishment reserves the right to accept or refuse the requested change of stay depending on availability. No postponement of stay will be accepted for the following season. The customer acknowledges that in the event of a change in the stay, the promotions he may have benefited from during his initial reservation cannot be applied. The date of the first reservation will be taken as reference. Any interrupted or shortened stay (late arrival, early departure) due to the customer will not be refunded for any reason. For any accommodation reservation, the uncashed deposit check will be destroyed by the Establishment.
Article 7.3 – In case of cancellation of stay
In the event of cancellation by the Establishment: the stay will be fully refunded, including the deposit, except for the booking fees, within 30 days by bank transfer or check to the customer. This cancellation cannot give rise to the payment of damages and interest. In the event of exceptional circumstances: unless exceptional derogation is granted by the competent authorities, in the event of cancellation by the Establishment or the customer before departure and if the cancellation is due to exceptional and unavoidable circumstances occurring at the place of destination or in its immediate vicinity (including, for example, fires, floods...) having significant consequences on the execution of the stay, the amount of the stay will be fully refunded within 30 days by bank transfer or check. However, no additional compensation will be due by the Establishment. In case of cancellation by the customer: any cancellation must be addressed in writing (letter or email) to the Establishment. Cancellation insurance is offered optionally and for an additional fee to the customer when booking their stay. The customer is invited to refer to the cancellation insurance terms and conditions to obtain a refund of their stay. No refund of the stay will be made without the subscription of a cancellation insurance. Even in the event of subscription to a cancellation insurance, the deposit and booking fees cannot be refunded to the customer. For any accommodation reservation, the uncashed deposit check will be destroyed by the Establishment or returned by mail at the customer's request within 30 days.
Article 8 – Campsite Rules and Regulations
The Establishment has a set of rules and regulations displayed at the entrance of the Campsite and in the reception area. The Establishment will provide a copy of the rules and regulations to any customer who requests it.
Article 9 - Complaints
The customer has a maximum of 7 days after the end of their stay to notify the Establishment of any complaint, observation, or inconvenience, by postal mail or email. The Establishment has a period of 30 days to respond. If the response provided by the Establishment to their complaint is not satisfactory, the customer has the possibility to contact a consumer mediator in accordance with Articles L612-1 et seq. of the Consumer Code for an amicable resolution of the dispute with the Establishment.
Article 10 - Protection of Personal Data
The Establishment, as the data controller, implements an automated processing of personal data transmitted in the context of booking the stay by the customer, the purposes of which are to monitor and manage the rental of accommodation or pitches. The data collected are exclusively intended for the Establishment's own use and are considered confidential. However, they may be transmitted to persons acting under the authority and on the instructions of the Establishment to whom the latter resorts, particularly in the context of the rental of accommodation. None of the personal data collected is communicated or transferred to third parties for commercial purposes. The customer's data will be kept for a period of 3 years from their registration.
The customer is entitled, free of charge, to access, rectify or erase their personal data, to limit processing or object to it, to have their data transferred and to withdraw their consent by sending their request to the following email address: firstname.lastname@example.org. The customer also has the option to file a complaint with the competent supervisory authority in France, the CNIL.
Finally, the customer can register on the Bloctel telephone marketing opt-out list. However, the establishment may still contact the customer by phone in the context of their contractual relationship.
Article 11 – Applicable law and jurisdiction
These General Terms and Conditions of Sale and the reservation contract are subject to French law. In the event that any of the clauses in these GTC are declared null, this shall in no way affect the validity and compliance of these GTC.
Any dispute relating to the interpretation or execution of these GTC and the reservation contract will be brought by the most diligent party before the courts of the jurisdiction of the Court of Appeal of Montpellier, regardless of the customer's country of origin.